Return & Refund Policy

Last Updated: September 10, 2026

At DRL Fit, we want you to feel confident when shopping with us. This Return & Refund Policy explains the conditions, process, costs, and timelines applicable to returns, exchanges, replacements, and refunds.

This policy applies to physical products purchased directly from the DRL Fit online store. By placing an order with us, you agree to this Return & Refund Policy, our Terms of Service, Shipping Policy, and Privacy Policy.

Nothing in this policy is intended to limit any mandatory consumer rights that apply to you under the laws of your country, state, province, territory, or region of residence.

30-Day Return Window

We offer a 30-day return window for eligible items. To request a return, you must contact us within 30 calendar days after you receive your item.

To be eligible for a return, an item must meet all of the following requirements:

• The item must be unused, unworn, unwashed, and in the same condition in which you received it
• The item must remain unopened and must not have had any seals, packaging, or protective materials removed or altered
• The item must include all original tags, accessories, manuals, inserts, and packaging
• The item must be free from damage, odors, stains, marks, signs of use, or other condition changes
• You must provide a valid order number, receipt, or other proof of purchase from DRL Fit
• The return request must be submitted within 30 calendar days after delivery
• The item must be returned within 7 calendar days after DRL Fit approves the return request

Items that have been opened, used, worn, washed, damaged after delivery, altered, or returned without their original packaging are not eligible for return, except where the item is defective, damaged, incorrect, or applicable law requires otherwise.

How to Request a Return

To begin a return, contact us at customer@drlfit.com within the applicable return period.

Please include the following information in your request:

• Your order number
• The name and email address used to place the order
• The item or items you wish to return
• The reason for the return
• Clear photographs of the item and packaging, if requested
• For damaged, defective, incorrect, or incomplete orders, clear photos or videos showing the issue, the product, the outer packaging, the shipping label, and all included packaging materials

Do not return any item without receiving prior authorization from DRL Fit. Returns sent without prior approval may be refused, returned to the sender, or may not be eligible for a refund.

Once your request has been reviewed and approved, we will provide return instructions. Because return locations may differ based on the original fulfillment warehouse, product type, destination, and logistics arrangements, the applicable return address will be provided only after the return request has been approved.

If a prepaid return label is available and approved for your return, we will provide it along with return instructions. You must follow the return instructions provided by DRL Fit. Using an unapproved address, method, or return label may delay or prevent processing of your return.

Return Shipping Costs

For returns that are not caused by a defect, shipping damage, incorrect item, missing item, or other error attributable to DRL Fit, the customer is responsible for all return-related shipping costs.

This includes return postage, insurance, tracking, packaging, customs charges, import charges, carrier fees, and any other costs incurred in returning the item. Original shipping charges are non-refundable for non-defective returns.

Where DRL Fit provides a prepaid return shipping label for an eligible non-defective return, the cost of the label may be deducted from the refund unless we expressly state otherwise in writing.

For eligible returns involving a defective, damaged, incorrect, or incomplete item, DRL Fit may, after review and at our discretion:

• Send a replacement item
• Reship the missing or incorrect item
• Issue a full refund
• Provide a prepaid return label or reimburse reasonable return shipping costs
• Offer another reasonable resolution, where appropriate

We may request that the item be returned before a replacement or refund is issued. We may also determine that a return is not required, depending on the circumstances.

Final Sale and Non-Returnable Items

Items marked clearly as “Final Sale” at the time of purchase are not eligible for return, exchange, refund, or store credit, except where the item is defective, damaged, incorrect, or where applicable law requires otherwise.

In addition, the following items are not eligible for return unless required by applicable law or unless the item is defective, damaged, or incorrectly supplied:

• Items that have been opened, unsealed, used, worn, washed, altered, or damaged after delivery
• Items without original tags, accessories, inserts, manuals, or original packaging
• Items returned after the applicable return deadline
• Items sent back without prior return authorization
• Gift cards
• Products that cannot be returned for health, hygiene, safety, or other legal reasons once opened, unsealed, or used
• Personalized, customized, made-to-order, or specially produced items, where applicable
• Perishable goods
• Hazardous materials, flammable liquids, gases, or other items that cannot be safely returned through standard shipping channels

Sale items that are not expressly labeled “Final Sale” remain subject to this policy unless otherwise stated on the product page, at checkout, or in a promotion-specific notice.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order as soon as possible after delivery.

If you receive an item that is defective, damaged, incorrect, or incomplete, contact us at customer@drlfit.com within 30 calendar days after delivery so that we can review the issue and provide an appropriate resolution.

Please include your order number and clear supporting evidence, such as photographs or videos of the item, packaging, shipping label, and the issue you are reporting.

After review, DRL Fit may offer a replacement, reshipment, full refund, prepaid return label, reimbursement of reasonable return shipping costs, or another appropriate resolution. The available remedy will depend on the nature of the issue, item availability, return feasibility, and applicable law.

Lost Packages

If carrier tracking confirms that a package has been lost in transit, DRL Fit will arrange a replacement shipment at no additional cost to you.

You must contact us promptly after the tracking status indicates that the package may be lost or after the estimated delivery period has passed. We may require reasonable time to investigate the issue with the carrier or shipping partner before arranging a replacement.

If tracking shows that an order has been delivered, but you believe that you did not receive it, please contact us promptly. We may ask you to check with household members, neighbors, building management, or the local carrier and to provide any information needed for an investigation. A replacement is not guaranteed where carrier records or available evidence indicate that the order was delivered successfully, except where required by applicable law.

Refused, Undeliverable, and Returned-to-Sender Orders

Customers are responsible for providing a complete, correct, and deliverable shipping address at checkout.

If an order is refused, not collected, undeliverable, returned to sender, or otherwise returned due to an incorrect or incomplete address, failed delivery attempts, failure to collect the package, refusal to pay customs duties or taxes, refusal of delivery, or another reason attributable to the customer, the customer is responsible for both the original outbound shipping costs and the return shipping costs.

Where a refund is available, DRL Fit may deduct the actual outbound shipping cost, return shipping cost, customs charges, import charges, storage fees, handling fees, carrier fees, and other reasonable costs incurred from the refundable amount, to the extent permitted by applicable law.

Exchanges

We do not offer direct product exchanges.

The fastest way to obtain a different item, color, size, or model is to request a return for the eligible item. Once your return has been approved and processed in accordance with this policy, you may place a new order for the item you prefer.

For defective, damaged, incorrect, or missing items, we may offer a replacement or reshipment instead of requiring you to place a new order.

Order Cancellations

If you wish to cancel an order, contact us at customer@drlfit.com within 48 hours after placing the order.

We will make reasonable efforts to process cancellation requests received within this period. However, we cannot guarantee cancellation if an order has already been processed, packed, transferred to a fulfillment provider, or shipped.

Once an order has shipped, it cannot be cancelled. If the item is eligible, you may request a return after delivery in accordance with this Return & Refund Policy.

Refunds

We will notify you after we receive and inspect your returned item. We will let you know whether the refund has been approved or denied.

If your refund is approved, the refund will be issued to the original payment method within 10 business days after approval. Your financial institution, payment service provider, or card issuer may require additional time to process and post the refund to your account.

For non-defective returns, original shipping charges, customs duties, VAT, import taxes, customs clearance fees, brokerage charges, and other third-party charges are non-refundable. Where applicable, approved prepaid return-label costs or other disclosed return costs may be deducted from the refund.

Refunds are issued only for eligible returned items and are subject to verification of their condition. We do not charge a restocking fee.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at customer@drlfit.com.

European Union and United Kingdom Consumer Rights

If your order is delivered to a consumer in the European Union, the United Kingdom, or another jurisdiction that provides mandatory cancellation or withdrawal rights, you may have statutory rights that differ from or exceed the rights described in this policy.

For eligible orders delivered to consumers in the European Union, you generally have the right to withdraw from a distance purchase within 14 days after receiving the goods, without providing a reason, subject to applicable legal exceptions.

Where an order contains multiple items delivered separately, the applicable withdrawal period generally begins when you, or a person you designate, receive the final item in the order.

To exercise a statutory withdrawal right, contact us at customer@drlfit.com with a clear statement of your decision to withdraw, including your name, order number, order date, and the item or items concerned.

Unless otherwise required by applicable law, the customer is responsible for the direct cost of returning goods following an exercise of the statutory right of withdrawal. Products must be returned without undue delay and, in any event, within the period required by applicable law after you notify us of your withdrawal.

You are responsible for any reduction in the value of returned goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

This policy does not affect any mandatory legal right to a remedy for goods that are faulty, not as described, or otherwise non-conforming under applicable law.

Contact Information

For return, refund, replacement, cancellation, or other customer-service questions, contact us at:

DRL Fit
Email: customer@drlfit.com
Phone: +86 134 2891 8634

Business Address:
UNIT 1406B, 14/F, THE BELGIAN BANK BUILDING
NOS. 721–725 NATHAN ROAD
KOWLOON, HONG KONG