Shipping Policy

Overview

Thank you for shopping with DRL Fit. This Shipping Policy explains our order processing, shipping methods, delivery estimates, tracking, customs responsibilities, and procedures for shipping-related issues.

We ship internationally from China. By placing an order through our store, you acknowledge and agree to this Shipping Policy.

Please note that delivery dates are estimates only and are not guaranteed. Actual delivery times may vary depending on the destination country, carrier operations, customs clearance, local delivery conditions, weather, peak shipping periods, and other circumstances beyond our reasonable control.

Order Processing

Orders are generally processed within 3 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays. During periods of high order volume, promotions, holidays, inventory transfers, or other operational circumstances, processing may take longer than usual. If there is a significant delay in processing your order, we will make reasonable efforts to contact you using the email address provided at checkout.

Once an order has been processed and transferred to the shipping carrier, it is considered shipped.

Shipping Methods and Rates

Shipping options, rates, and estimated transit times are displayed at checkout and may vary based on the destination, package weight, dimensions, inventory location, and available carrier services.

Free-shipping eligibility is determined based on the merchandise subtotal after discounts are applied and before taxes, duties, customs fees, shipping charges, handling charges, gift cards, or other fees, unless otherwise stated at checkout.

Estimated transit times begin after the order has been shipped and do not include the order-processing period of up to 3 business days.

We reserve the right to update shipping rates, shipping methods, delivery estimates, free-shipping thresholds, and service availability at any time. The shipping option, charges, and estimated delivery timeframe displayed at checkout will apply to your order.

Destination Restrictions

DRL Fit ships to customers in many countries and regions worldwide. However, shipping service may not be available to certain destinations because of carrier limitations, customs restrictions, local laws, sanctions, safety restrictions, or other operational limitations.

We do not ship to:

• P.O. Boxes

• APO, FPO, or DPO military addresses

• Certain remote areas, islands, or locations that cannot be served by the selected carrier

If we are unable to ship to the address provided, we may contact you to request an alternative address, offer an alternative shipping arrangement where available, or cancel and refund the affected order.

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout, including the recipient’s full name, street address, unit or apartment number where applicable, city, state or province, postal code, country, and valid contact information.

Carriers and Tracking

We select shipping carriers based on the destination country or region, shipping method selected, product availability, package characteristics, and carrier service availability.

Most orders include tracking information. However, tracking availability is not guaranteed for every shipping method, destination, or carrier service. Where tracking is available, a shipping confirmation email containing the tracking number and tracking instructions will be sent after your order has shipped.

Tracking information may take 24 to 72 hours after dispatch to become active or display updates. In some cases, tracking may update only after the package reaches the destination country, clears customs, or is transferred to a local delivery provider.

The final delivery may be completed by a local or last-mile carrier that is different from the carrier initially listed in your shipping confirmation.

Customs, Duties, and Taxes

All international orders may be subject to customs inspections, import duties, taxes, VAT, brokerage fees, clearance fees, or other charges imposed by the destination country or local authorities.

Unless otherwise expressly stated at checkout, all customs duties, import taxes, VAT, brokerage fees, customs clearance charges, and other import-related costs are the sole responsibility of the customer.

DRL Fit does not control these charges and cannot predict their amount. Customers are responsible for complying with all applicable import laws and regulations in their destination country.

If you refuse to pay customs duties, taxes, or other charges, or if a package is returned, abandoned, destroyed, or otherwise not delivered because of unpaid charges, refusal of delivery, failure to provide requested customs information, or non-compliance with local import requirements, shipping charges and any applicable return, storage, handling, or disposal costs may be deducted from any refund, to the extent permitted by applicable law.

Address Changes and Order Changes

If you need to change your delivery address, please contact us at customer@drlfit.com within 2 business days after placing your order.

We will make reasonable efforts to accommodate address-change requests received within this timeframe. However, an address change is not guaranteed, particularly if the order has already entered processing, been packed, or been transferred to a shipping carrier.

Once an order has been shipped, we are unable to change the delivery address, reroute the package, or modify the delivery details.

DRL Fit is not responsible for orders delayed, lost, returned, or delivered incorrectly due to an inaccurate, incomplete, or undeliverable address provided by the customer.

Split Shipments

To fulfill your order efficiently, items in the same order may be shipped separately from different warehouses or in multiple packages. This may occur because of product availability, inventory location, package size, carrier requirements, or fulfillment considerations.

If your order is shipped in multiple packages, you may receive separate shipping confirmation emails and multiple tracking numbers. You will not be charged additional shipping fees for split shipments unless expressly disclosed at checkout.

Delays and Delivery Issues

Shipping and transit times are estimates only and are not guaranteed. Delivery may be delayed by factors beyond our reasonable control, including:

• Customs inspections or customs clearance delays

• Carrier delays, route disruptions, or capacity limitations

• Weather events, natural disasters, labor disruptions, or public emergencies

• Peak holiday periods, promotions, or high shipping volumes

• Incorrect, incomplete, or undeliverable shipping information

• Local delivery restrictions or failed delivery attempts

DRL Fit is not responsible for delays caused by shipping carriers, customs authorities, or events beyond our reasonable control. However, we will make reasonable efforts to assist customers in investigating material shipping issues where tracking is available.

Lost, Damaged, or Incorrect Items

If your order is lost in transit, arrives damaged, or contains an incorrect item, please contact us at customer@drlfit.com as soon as possible.

To help us investigate and resolve the issue, please include:

• Your order number

• The name and email address used to place the order

• A clear description of the issue

• Photos of the damaged item, shipping box, outer packaging, shipping label, and all included packaging materials, where applicable

• Any relevant tracking information or carrier notices

After reviewing the claim and, where applicable, confirming the issue with the carrier or fulfillment provider, DRL Fit may, at its discretion and subject to applicable law, offer a replacement shipment, reshipment, store credit, partial refund, or full refund.

Please retain all original packaging and damaged items until we have completed our review or provided further instructions. We may require additional information, photographs, or documentation to process a shipping-related claim.

Contact Us

For shipping-related questions or assistance, please contact us:

DRL Fit
Email: customer@drlfit.com